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My phone got wet! What will I do?

Liquid damage is something we see come through the store incredibly often. It can cause extremely widespread damage throughout a device, sometimes ending its life.

What to do if your phone gets wet
What can you do if your phone gets wet?

But should the worst happen, with a couple of easy steps, you can try to stop the damage from spreading.

  1. The first most obvious step is to remove it from the source of liquid. If it is sitting in a pool of water be sure to move it to a dry area to begin trying to save the device.
  2. Allow the liquid to drain from anywhere that it can. If it’s a phone, try standing it up and leaning it against something so that the liquid can hopefully drain from the bottom. If it’s a laptop, try laying a towel on the side of a table, placing the laptop keyboard down onto the towel and letting the screen hang off the edge. This will allow the liquid to drain out through the keyboard and away from the main components.
  3. If you are able to, set up a small fan to blow air onto the device. You can use things like a hair dryer to try to evaporate the liquid, but extended heat on the device can cause issues, so be sure to not use it for too long.
  4. Leave the device be. It can be tempting to start up the device to check if it’s working, but starting up the device while it is still wet can cause it to short out. To be safe, if it’s best to leave the device to dry out for 2-4 days.
  5. After that time has passed, see if the device works. If the unit does boot up, then you may be in luck. However, even if the device is working now, liquid damage can present issues later down the track. Corrosion on the internal components can mean that the device may stop working weeks or months down the track. Be sure that your data is backed up, because it could die at any time.
  6. Lastly, get the machine looked at. If you bring the machine to us for diagnosis, we can assess if liquid has damaged your machine and if so, how badly. We are able to provide an in depth diagnosis and even an insurance report if you’re looking to claim with your home and contents insurance. Unfortunately, liquid damage does void most warranties, but diagnosis fees are often reimbursed by your insurance company.

Liquid and your electronic devices are definitely not friends. The best thing to do is to prevent liquid damage before it happens. Keep liquids away from your machines, or use a bottle with a seal if you need some water nearby.

But if your devices do come in contact with liquid, remember these steps, and you can hopefully save their lives.

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