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What you need to know about Apple repair 

1. Warranty

All new Apple devices have a one year warranty which covers any hardware fault.  Software issues and accidental damage are not covered.  If you have home contents insurance, some incidents of accidental damage may be covered. Australian Consumer Law also applies.

2. AppleCare and AppleCare+

Apple offers extended warranty plans for all devices.  These plans vary in length and price depending on the device.  They include expert telephone technical support, additional hardware service options, software support.  Some plans also cover accidental damage although an excess may be required.  AppleCare products need to be purchased within 60 days of purchasing your new device.  Talk to our staff about the AppleCare options available for your new device.

3. In warranty repairs

You can take your device to any Authorised Service Provider.  It doesn’t have to go to the Apple Retail Store.  Our technicians are required to have the same certifications as those who work at the Apple Store, we run the same diagnosis tools and access the same source for parts and replacements. The good things about many ASP locations like us is that we don’t need you to make an appointment and you are supporting local, Australian, family owned businesses.

4. Out of warranty repairs

We are able to diagnose your problem using the same diagnostic tools mentioned above and can access genuine Apple parts for your repair.  These are usually ordered from Sydney.

5. Extra services

In addition to Apple repair, we are also able to offer storage and memory upgrades, health checks and virus removal.