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What you need to know about Apple repair 

1. Warranty

All new Apple devices have a one year warranty which covers any hardware fault.  Software issues and accidental damage are not covered.  If you have home contents insurance, some incidents of accidental damage may be covered. Australian Consumer Law also applies.

2. AppleCare and AppleCare+

Apple offers extended warranty plans for all devices.  These plans vary in length and price depending on the device.  They include expert telephone technical support, additional hardware service options, software support.  Some plans also cover accidental damage although an excess may be required.  AppleCare products need to be purchased within 60 days of purchasing your new device.  Talk to our staff about the AppleCare options available for your new device.

3. In warranty repairs

You can take your device to any Authorised Service Provider.  It doesn’t have to go to the Apple Retail Store.  Our technicians are required to have the same certifications as those who work at the Apple Store, we run the same diagnosis tools and access the same source for parts and replacements. The good things about many ASP locations like us is that we don’t need you to make an appointment and you are supporting local, Australian, family owned businesses.

4. Out of warranty repairs

We are able to diagnose your problem using the same diagnostic tools mentioned above and can access genuine Apple parts for your repair.  These are usually ordered from Sydney.

5. Extra services

In addition to Apple repair, we are also able to offer storage and memory upgrades, health checks and virus removal.

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6 Tips to Keeping Your Mac Running Fast

Why is my computer running slow?

It’s a question we’re often asked.

Making sure your machine stays running fast can sometimes be hard to keep on top of, but with a few simple fixes, you’re able to keep OSX running smoothly, even if your machine is a few years old.

 

 

  • Removing Malware

The first step is to make sure there is no malicious software slowing down your machine. There are some great pieces of software that can help you make sure your machine is virus free. Malwarebytes helps to remove anything that is slowing down your machine or potentially poses a threat to your machine. It also claims to “protect you from dangerous threats that antivirus doesn’t.” You can try Malwarebytes for free for 14 days, after that licenses start at $34.95 for 1 year.

  • Removing Mackeeper or similar software

You’ll find a lot of software out there that will claim to clean up your machine, when really, it’s doing quite the opposite. Mackeeper is the most notorious of these but certainly not the only one. Mackeeper, by definition, is malware. Malware being “a variety of forms of hostile, intrusive, or annoying software”. Mackeeper can be very difficult to uninstall at times, especially if you want to make sure it hasn’t left any lingering files. A great guide to uninstalling Mackeeper can be found here.

  • Repair Disk Permissions

When you install programs on your Mac, each comes with permission files. These files basically tell your Mac which users can do what with specific files. Over time these permissions get changed by other software and can cause lots of issues with the speed and running of your Mac. Luckily, it’s quite easy to fix this using Disk Utility. Spotlight search for Disk Utility, click on your hard drive (usually called Macintosh HD), and then click Verify Permissions or First Aid on newer versions of OSX. This will scan for any issues. If it does find any issues, you will either be prompted to Repair Permissions or it will begin automatically.

  • Remove Login Items

Too many programs trying to start up when you log in to your computer can result in a very, very slow log in time. If you open System Preferences, click on Users & Groups, then your user account, and then click on Login Items. From there, anything that you don’t require immediately on start up can be removed, hopefully resulting in a fast log in time.

  • Activity Monitor

Spotlight search for Activity Monitor and you will easily be able to see what is using the bulk of your processing power or memory at any given time. By checking what’s using the most of your CPU and Memory, you can decide whether those programs are worth keeping, worth shutting down or whether you might require an upgrade to your RAM.

  • Delete Old Programs and Large Unused Files

It’s also always important to go through your machine every so often and look for old programs or large files that you’re not using. A quick check through your Applications folder, or Control Clicking on folders to Get Info and find out how much space they’re taking up, can be incredibly beneficial in freeing up space on your hard drive and decluttering your machine.

A slow computer is one of the most frustrating things in the world these days, but by following these simple steps, you should be able to keep your machine running like it’s brand new. For more tips and news, check out our other blog posts, or sign up to our newsletter.


Patrick Kirkman
Technician

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OS X Maps Overview

Mark has put together a nice overview of the new Maps app which comes with the latest version of OS X, Mavericks. He goes over a lot of its main features and demonstrates how to make the most of this nifty and useful program. Check it out!

As a reminder, Mark conducts classes over a wide range of topics including how to make the most of OS X and its applications. These sessions are held in our Consulting Room on selected Saturdays. Click here for more information.

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OS X Mavericks

388573-mac-os-x-mavericksThe latest release of the Mac operating system, OS X Mavericks 10.9 was released late October and is available from the App Store. Any compatible machine running OS X 10.6.8 or later can be upgraded to Mavericks at no charge. Simply launch the App Store and click on OS X Mavericks, which will start a download which is roughly 7 GB. As a precaution, it is recommended to backup all data before proceeding with the upgrade. Compatible machines must have at least 2 GB of RAM (8 GB is recommended) and at least 8 GB of free hard drive space.

Some of the standout features of this new OS X include improved multi-display support, finder enhancements including tabs and document tags, a new Maps application, a more polished OS X design and much more. For more information on all the new features, click here.

The following Mac models are compatible with OS X Mavericks:

  • iMac (mid-2007 or newer)
  • MacBook (late 2008 aluminium, or early 2009 or newer)
  • MacBook Pro (mid-/late 2007 or newer)
  • MacBook Air (late 2008 or newer)
  • Mac mini (early 2009 or newer)
  • Mac Pro (early 2008 or newer)
  • Xserve (early 2009)

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