My phone got wet! What will I do?

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Liquid damage is something we see come through the store incredibly often. It can cause extremely widespread damage throughout a device, sometimes ending its life.

What to do if your phone gets wet
What can you do if your phone gets wet?

But should the worst happen, with a couple of easy steps, you can try to stop the damage from spreading.

  1. The first most obvious step is to remove it from the source of liquid. If it is sitting in a pool of water be sure to move it to a dry area to begin trying to save the device.
  2. Allow the liquid to drain from anywhere that it can. If it’s a phone, try standing it up and leaning it against something so that the liquid can hopefully drain from the bottom. If it’s a laptop, try laying a towel on the side of a table, placing the laptop keyboard down onto the towel and letting the screen hang off the edge. This will allow the liquid to drain out through the keyboard and away from the main components.
  3. If you are able to, set up a small fan to blow air onto the device. You can use things like a hair dryer to try to evaporate the liquid, but extended heat on the device can cause issues, so be sure to not use it for too long.
  4. Leave the device be. It can be tempting to start up the device to check if it’s working, but starting up the device while it is still wet can cause it to short out. To be safe, if it’s best to leave the device to dry out for 2-4 days.
  5. After that time has passed, see if the device works. If the unit does boot up, then you may be in luck. However, even if the device is working now, liquid damage can present issues later down the track. Corrosion on the internal components can mean that the device may stop working weeks or months down the track. Be sure that your data is backed up, because it could die at any time.
  6. Lastly, get the machine looked at. If you bring the machine to us for diagnosis, we can assess if liquid has damaged your machine and if so, how badly. We are able to provide an in depth diagnosis and even an insurance report if you’re looking to claim with your home and contents insurance. Unfortunately, liquid damage does void most warranties, but diagnosis fees are often reimbursed by your insurance company.

Liquid and your electronic devices are definitely not friends. The best thing to do is to prevent liquid damage before it happens. Keep liquids away from your machines, or use a bottle with a seal if you need some water nearby.

But if your devices do come in contact with liquid, remember these steps, and you can hopefully save their lives.

What you need to know about Apple repair 

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1. Warranty

All new Apple devices have a one year warranty which covers any hardware fault.  Software issues and accidental damage are not covered.  If you have home contents insurance, some incidents of accidental damage may be covered. Australian Consumer Law also applies.

2. AppleCare and AppleCare+

Apple offers extended warranty plans for all devices.  These plans vary in length and price depending on the device.  They include expert telephone technical support, additional hardware service options, software support.  Some plans also cover accidental damage although an excess may be required.  AppleCare products need to be purchased within 60 days of purchasing your new device.  Talk to our staff about the AppleCare options available for your new device.

3. In warranty repairs

You can take your device to any Authorised Service Provider.  It doesn’t have to go to the Apple Retail Store.  Our technicians are required to have the same certifications as those who work at the Apple Store, we run the same diagnosis tools and access the same source for parts and replacements. The good things about many ASP locations like us is that we don’t need you to make an appointment and you are supporting local, Australian, family owned businesses.

4. Out of warranty repairs

We are able to diagnose your problem using the same diagnostic tools mentioned above and can access genuine Apple parts for your repair.  These are usually ordered from Sydney.

5. Extra services

In addition to Apple repair, we are also able to offer storage and memory upgrades, health checks and virus removal.

Storm season is coming

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Once the days heat up and the Jacarandas are blooming, those of us living in south-east Queensland know that storm season is on its way.

Storms over Brisbane
                   Storms over Brisbane

Storms can wreak all sorts of havoc, not the least of which is with your technology. Here are some tips from us to help you protect your technology and data during storm season.

The main types of damage we see as a result of storms are:

  • components damaged by power surges and
  • devices which have got wet from rain
  1. Back up your data and photos regularly. That way if the worst happens and your computer does get fried, you won’t have lost everything. You can back up to:
    • the cloud such as  iCloud, Google Drive, Microsoft One Drive.  Most of these have some free storage and fees are applicable for larger amounts of storage.
    • home network storage – such as a Synology device which has the option to synchronise to the Cloud.
    • a portable hard disk drive or Apple Airport Time Capsule.  Store this in a different location to your computer so it is not likely to be damaged by any power surge or water.
  2. Think about purchasing a UPS (uninterruptible power supply) which protects against power surges and provides battery backup during blackouts.
  3. Don’t leave your equipment near a window. This may sound a bit over the top but after the big storm last November, we had a few devices come in which had been near a window and after the window was broken by hail, the devices ended up dented and wet.
  4. Check out whether your insurance policy covers storm damage of electronic devices. Then at least you may be able to get your computer replaced or repaired at your insurer’s expense if it does get damaged.

Our last tip for summer is:

Consider purchasing a solar powered phone charger. If the power goes off and stays off, at least you can charge your phone and keep in touch with the outside world.


Jacaranda season in Brisbane is also storm season
Jacaranda season in Brisbane is also storm season

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Recover Deleted Images in Apple’s Photos App

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recover deleted images from Photos

Need to recover deleted images?

If your using Apple’s new Photos app there might come a time when you need to recover deleted images. You may have removed photos accidentally or sometime later you may have regretted your decision. You’ll be happy to know that there is a way to recover deleted images without the use of Apple’s Time Machine.

Recovering pictures is a straight forward task but there are sometimes limitations.

  1. The first step is to open the Photos app on your Mac.
  2. In the menu bar select ‘File’ and then ‘Show Recently Deleted’
  3. Select the images or videos that you need. You will notice a blue tick in the corner of the photo or video thumbnail.
  4. Click on the ‘Recover’ button in the upper right hand corner of the screen. This will send the image back to its original location.
  5. To go back click on the ‘Photos’ or ‘Albums’ tab

You can repeat this process as often as necessary to recover deleted images. There is a time limit though. Each thumbnail in the recently deleted folder has a timer icon showing you how long there is before the image is completely removed from Photos. Images will delete themselves after 30 days. If you have no space on your Mac’s hard drive then they will be removed in a shorter time-frame.

This trick will work for photos that you have brought across from iPhoto or Aperture and subsequently deleted within Photos. It doesn’t recover deleted images from other apps.

If you want to access a deleted image but don’t want to restore it back into the Photos library then you can also use the Finder window as the image will be stored on your Mac’s hard drive.

If it has been past the 30 day time limit then you will need to access your back up files to restore the deleted image.

How to backup your Mac

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Backup your Mac with Apple's Time Machine

Why backup your Mac?


Most people understand the importance of conducting a regular a backup of their computer. For one reason or another though it’s an issue that gets put to the side. Either we don’t know how to perform a backup or we put it off for another day. For those who don’t know how, this post will show you how easy it can be. For those of us who keep putting it off, hopefully this is a reminder that we really should have a system in place to protect our Mac.

Everyone has files on their computer that would cause a lot of stress and anguish if suddenly they were to disappear. Whether it be family photos, an important presentation or a music collection.

Life Hacker quotes a source that says a 50% of hard drives fail within their first four years. Issues can also occur when your updating software or you change a program configuration. Therefore most people will experience some instance where they need to recover files. It pays to have an insurance policy in place!


What is Apple Time Machine?

If your running one of the recent version of Apple OS X then Time Machine is an in-built program that is used to backup your Mac. Time Machine will conduct an hourly copy of all your Mac’s files 24 hours a day. So you can go back in time and see your Mac as it existed in the past.


How to install Apple Time Machine

1. Obtain a hard drive

The first step involved in conducting a backup of your Mac is to purchase an external hard drive such as Apple’s Time Capsule. The external hard drive should be at a minimum, the same size of the data on your computer (although to be safe it should be the size of your internal hard drive).

To find out how big your external hard drive should be:

Open a finder menu > Select the Go menu > Choose the computer option > Right-click your hard drive

You will then see information on the size of the files currently on your computer and the total capacity of your Mac.

2. Configure Apple Time Machine

When you first plug in your external hard drive your Mac will display a prompt that asks whether you would like to use this device for backups.

It you don’t get this prompt when you plug in your external hard drive then you can do the following:

System Preferences > Time Machine > Enable Time Machine by sliding the toggle into the on position > Click select disk to choose the device.

Accessing files on Time Machine

If you need to access files that have been backed up on your Time Machine then:

Open a Finder window > Choose Time Machine from the menu > Click enter Time Machine

Here you will see saved versions of the data that has been backed up.

Apple Time Machine conducts hourly backups for the last 24 hours,  daily backups for the past month and weekly backups for all previous months.

You will be able to navigate through all the backups until you find the file that your after.

To restore the file, select it and click restore.


So there you have it. It really can be easy to backup your Mac. If your still having trouble though feel free to give us call.

We’d be interested to know how many of you backup your Mac and how you’ve found the process.