COVID-19 Update – Delays Expected

Due to the current COVID-19 situation we are experiencing delays. This has been caused by the temporary closure and now restricted access at the Apple Stores which is increasing demand, difficulties in obtaining new products and parts, and reduced staff levels. These delays may impact repair times as well as delivery times for new products.

We apologise for the delays and ask for your patience as we work through the issues as quickly as possible. We understand your concerns, especially as more people are having to isolate and are relying on technology to keep in touch with family and friends, and to work from home.

Please note that most repairs for iPhone, and all repairs for Apple Watch and iPad, will take approximately 5 business days, as your product will need to be sent to Apple in Sydney for assessment, and repair or replacement.

We have also seen a large increase in our NDIS orders in the past few months. Please be aware that there is a large queue of orders to be processed and our suppliers or out of stock of many products, meaning at this stage the ordering process should be expected to take at least 4-6 weeks.

At this stage, the best way to contact us is by email. We have experienced an increased number of phone calls which is making it harder for us to keep up. Finally, we would ask anyone who is feeling unwell, not to visit our store at this time, so that we can keep our staff and other customers safe and well. Thank you for your understanding.