Complaints can either be submitted directly to Mac & PC Doctors or through the NDIS Commission via the links below.
The Mac & PC Doctors Complaints Submission form can be found here.
The NDIS Commission Complaint Contact form can be found here.
The Mac & PC Doctors Complaints Submission form contains a field for the description of the complaint, along with any relevant details. You can attach your contact details to stay updated on the progress of the complaints. To allow you to maintain anonymity if desired, this is optional.
If you wish to submit an anonymous complaint, you are encouraged to do so through the NDIS Commission so you can still receive updates regarding the resolution process via the NDIS Commission as a proxy. If they prefer to submit directly to Mac & PC Doctors, this is also accepted.