Assistive Technology in an NDIS plan
There are two areas in a participant’s plan where they may have funding for assistive technology. The NDIA classifies assistive technology into 4 levels of complexity. See this link for more information https://www.ndis.gov.au/participants/home-equipment-and-supports/assistive-technology-explained
Level 1 and 2 assistive technology
Low cost and low risk items (which the NDIS categorises as Level 1) do not need an assessment to be completed and submitted. Participants with this type of funding can and buy it themselves if they are self managed or through a registered provider if they are agency managed. If they are plan managed, an invoice is sent to the Plan Manager. This funding is claimed under a participant’s CORE budget (Consumables support category).
Levels 3 and 4 assistive technology
Equipment categorised as Levels 3 or 4 requires an assessment to be completed, typically by an occupational therapist or speech pathologist. Once the assessment has been submitted along with a quote, an NDIS planner will determine whether it is a reasonable and necessary support for the participant. This funding is claimed under a participant’s CAPITAL budget (Assistive Technology support category). We are happy to provide quotes for submission either before or after a plan has been started.
I’m agency managed. How does it work if I want to buy an item from you?
If the NDIA manages your plan, we can make a service booking and payment request via the portal. To do that we would need the participant’s full name, NDIS participant number, date of birth and mailing address, as well as a statement that the item is reasonable and necessary for the NDIS participant and in line with their goals. Once these steps are completed and we have received payment from the NDIA, we will order the items to be directly shipped to you.
I’m plan managed. How does it work if I want to buy an item from you?
If a plan manager manages your plan, we can send an invoice to the plan manager for the item(s) you need. Once we have received payment from the plan manager, we will order the items to be directly shipped to you.
I’m self managed. How does it work if I want to buy an item from you?
You can buy from us by emailing, phoning or visiting the store. We will supply a receipt which you can then submit to the NDIA for reimbursement. Please note that the staff who manage NDIS purchases are not full time workers so please make an appointment in advance to avoid a wasted trip.
I don’t live in Queensland. Are you registered to supply to other states?
We can supply assistive technology items to agency managed NDIS participants in Queensland, New South Wales, Victoria, Tasmania, South Australia and the ACT.
Which products do you sell?
The products we sell are listed here on our online store. If something you need is not listed, you are welcome to contact us to inquire about whether we can source it for you. Please note that items we buy where we do not have a distributorship agreement in place may need to be marked up above recommended retail price to cover our costs.
Can I use Core funds to buy an iPad/laptop/phone?
The NDIA considers iPads, laptops and phones to be Level 3 assistive technology so the process described above for Level 3 and 4 Assistive Technology has to be followed. Occasionally the NDIA will allow Core funds to be used for one of these devices but that is only under instruction from an NDIS official.
How can I get a quote/service agreement/invoice from you?
Quotes are now generated automatically through our online store. Click here for instructions on the quoting process or here to go straight to our online store. If something you need is not listed, please feel free to email us to inquire about whether we can source it for you.
Contact us on (07) 3892 2227 or by emailing firstname.lastname@example.org to request a service booking, a quote or more information.