My phone got wet! What will I do?

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Liquid damage is something we see come through the store incredibly often. It can cause extremely widespread damage throughout a device, sometimes ending its life.

What to do if your phone gets wet
What can you do if your phone gets wet?

But should the worst happen, with a couple of easy steps, you can try to stop the damage from spreading.

  1. The first most obvious step is to remove it from the source of liquid. If it is sitting in a pool of water be sure to move it to a dry area to begin trying to save the device.
  2. Allow the liquid to drain from anywhere that it can. If it’s a phone, try standing it up and leaning it against something so that the liquid can hopefully drain from the bottom. If it’s a laptop, try laying a towel on the side of a table, placing the laptop keyboard down onto the towel and letting the screen hang off the edge. This will allow the liquid to drain out through the keyboard and away from the main components.
  3. If you are able to, set up a small fan to blow air onto the device. You can use things like a hair dryer to try to evaporate the liquid, but extended heat on the device can cause issues, so be sure to not use it for too long.
  4. Leave the device be. It can be tempting to start up the device to check if it’s working, but starting up the device while it is still wet can cause it to short out. To be safe, if it’s best to leave the device to dry out for 2-4 days.
  5. After that time has passed, see if the device works. If the unit does boot up, then you may be in luck. However, even if the device is working now, liquid damage can present issues later down the track. Corrosion on the internal components can mean that the device may stop working weeks or months down the track. Be sure that your data is backed up, because it could die at any time.
  6. Lastly, get the machine looked at. If you bring the machine to us for diagnosis, we can assess if liquid has damaged your machine and if so, how badly. We are able to provide an in depth diagnosis and even an insurance report if you’re looking to claim with your home and contents insurance. Unfortunately, liquid damage does void most warranties, but diagnosis fees are often reimbursed by your insurance company.

Liquid and your electronic devices are definitely not friends. The best thing to do is to prevent liquid damage before it happens. Keep liquids away from your machines, or use a bottle with a seal if you need some water nearby.

But if your devices do come in contact with liquid, remember these steps, and you can hopefully save their lives.

What you need to know about Apple repair 

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1. Warranty

All new Apple devices have a one year warranty which covers any hardware fault.  Software issues and accidental damage are not covered.  If you have home contents insurance, some incidents of accidental damage may be covered. Australian Consumer Law also applies.

2. AppleCare and AppleCare+

Apple offers extended warranty plans for all devices.  These plans vary in length and price depending on the device.  They include expert telephone technical support, additional hardware service options, software support.  Some plans also cover accidental damage although an excess may be required.  AppleCare products need to be purchased within 60 days of purchasing your new device.  Talk to our staff about the AppleCare options available for your new device.

3. In warranty repairs

You can take your device to any Authorised Service Provider.  It doesn’t have to go to the Apple Retail Store.  Our technicians are required to have the same certifications as those who work at the Apple Store, we run the same diagnosis tools and access the same source for parts and replacements. The good things about many ASP locations like us is that we don’t need you to make an appointment and you are supporting local, Australian, family owned businesses.

4. Out of warranty repairs

We are able to diagnose your problem using the same diagnostic tools mentioned above and can access genuine Apple parts for your repair.  These are usually ordered from Sydney.

5. Extra services

In addition to Apple repair, we are also able to offer storage and memory upgrades, health checks and virus removal.

6 Tips to Keeping Your Mac Running Fast

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Why is my computer running slow?

It’s a question we’re often asked.

Making sure your machine stays running fast can sometimes be hard to keep on top of, but with a few simple fixes, you’re able to keep OSX running smoothly, even if your machine is a few years old.



  • Removing Malware

The first step is to make sure there is no malicious software slowing down your machine. There are some great pieces of software that can help you make sure your machine is virus free. Malwarebytes helps to remove anything that is slowing down your machine or potentially poses a threat to your machine. It also claims to “protect you from dangerous threats that antivirus doesn’t.” You can try Malwarebytes for free for 14 days, after that licenses start at $34.95 for 1 year.

  • Removing Mackeeper or similar software

You’ll find a lot of software out there that will claim to clean up your machine, when really, it’s doing quite the opposite. Mackeeper is the most notorious of these but certainly not the only one. Mackeeper, by definition, is malware. Malware being “a variety of forms of hostile, intrusive, or annoying software”. Mackeeper can be very difficult to uninstall at times, especially if you want to make sure it hasn’t left any lingering files. A great guide to uninstalling Mackeeper can be found here.

  • Repair Disk Permissions

When you install programs on your Mac, each comes with permission files. These files basically tell your Mac which users can do what with specific files. Over time these permissions get changed by other software and can cause lots of issues with the speed and running of your Mac. Luckily, it’s quite easy to fix this using Disk Utility. Spotlight search for Disk Utility, click on your hard drive (usually called Macintosh HD), and then click Verify Permissions or First Aid on newer versions of OSX. This will scan for any issues. If it does find any issues, you will either be prompted to Repair Permissions or it will begin automatically.

  • Remove Login Items

Too many programs trying to start up when you log in to your computer can result in a very, very slow log in time. If you open System Preferences, click on Users & Groups, then your user account, and then click on Login Items. From there, anything that you don’t require immediately on start up can be removed, hopefully resulting in a fast log in time.

  • Activity Monitor

Spotlight search for Activity Monitor and you will easily be able to see what is using the bulk of your processing power or memory at any given time. By checking what’s using the most of your CPU and Memory, you can decide whether those programs are worth keeping, worth shutting down or whether you might require an upgrade to your RAM.

  • Delete Old Programs and Large Unused Files

It’s also always important to go through your machine every so often and look for old programs or large files that you’re not using. A quick check through your Applications folder, or Control Clicking on folders to Get Info and find out how much space they’re taking up, can be incredibly beneficial in freeing up space on your hard drive and decluttering your machine.

A slow computer is one of the most frustrating things in the world these days, but by following these simple steps, you should be able to keep your machine running like it’s brand new. For more tips and news, check out our other blog posts, or sign up to our newsletter.

Patrick Kirkman

Storm season is coming

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Once the days heat up and the Jacarandas are blooming, those of us living in south-east Queensland know that storm season is on its way.

Storms over Brisbane
                   Storms over Brisbane

Storms can wreak all sorts of havoc, not the least of which is with your technology. Here are some tips from us to help you protect your technology and data during storm season.

The main types of damage we see as a result of storms are:

  • components damaged by power surges and
  • devices which have got wet from rain
  1. Back up your data and photos regularly. That way if the worst happens and your computer does get fried, you won’t have lost everything. You can back up to:
    • the cloud such as  iCloud, Google Drive, Microsoft One Drive.  Most of these have some free storage and fees are applicable for larger amounts of storage.
    • home network storage – such as a Synology device which has the option to synchronise to the Cloud.
    • a portable hard disk drive or Apple Airport Time Capsule.  Store this in a different location to your computer so it is not likely to be damaged by any power surge or water.
  2. Think about purchasing a UPS (uninterruptible power supply) which protects against power surges and provides battery backup during blackouts.
  3. Don’t leave your equipment near a window. This may sound a bit over the top but after the big storm last November, we had a few devices come in which had been near a window and after the window was broken by hail, the devices ended up dented and wet.
  4. Check out whether your insurance policy covers storm damage of electronic devices. Then at least you may be able to get your computer replaced or repaired at your insurer’s expense if it does get damaged.

Our last tip for summer is:

Consider purchasing a solar powered phone charger. If the power goes off and stays off, at least you can charge your phone and keep in touch with the outside world.


Jacaranda season in Brisbane is also storm season
Jacaranda season in Brisbane is also storm season

Photo credits:

How to backup your Mac

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Backup your Mac with Apple's Time Machine

Why backup your Mac?


Most people understand the importance of conducting a regular a backup of their computer. For one reason or another though it’s an issue that gets put to the side. Either we don’t know how to perform a backup or we put it off for another day. For those who don’t know how, this post will show you how easy it can be. For those of us who keep putting it off, hopefully this is a reminder that we really should have a system in place to protect our Mac.

Everyone has files on their computer that would cause a lot of stress and anguish if suddenly they were to disappear. Whether it be family photos, an important presentation or a music collection.

Life Hacker quotes a source that says a 50% of hard drives fail within their first four years. Issues can also occur when your updating software or you change a program configuration. Therefore most people will experience some instance where they need to recover files. It pays to have an insurance policy in place!


What is Apple Time Machine?

If your running one of the recent version of Apple OS X then Time Machine is an in-built program that is used to backup your Mac. Time Machine will conduct an hourly copy of all your Mac’s files 24 hours a day. So you can go back in time and see your Mac as it existed in the past.


How to install Apple Time Machine

1. Obtain a hard drive

The first step involved in conducting a backup of your Mac is to purchase an external hard drive such as Apple’s Time Capsule. The external hard drive should be at a minimum, the same size of the data on your computer (although to be safe it should be the size of your internal hard drive).

To find out how big your external hard drive should be:

Open a finder menu > Select the Go menu > Choose the computer option > Right-click your hard drive

You will then see information on the size of the files currently on your computer and the total capacity of your Mac.

2. Configure Apple Time Machine

When you first plug in your external hard drive your Mac will display a prompt that asks whether you would like to use this device for backups.

It you don’t get this prompt when you plug in your external hard drive then you can do the following:

System Preferences > Time Machine > Enable Time Machine by sliding the toggle into the on position > Click select disk to choose the device.

Accessing files on Time Machine

If you need to access files that have been backed up on your Time Machine then:

Open a Finder window > Choose Time Machine from the menu > Click enter Time Machine

Here you will see saved versions of the data that has been backed up.

Apple Time Machine conducts hourly backups for the last 24 hours,  daily backups for the past month and weekly backups for all previous months.

You will be able to navigate through all the backups until you find the file that your after.

To restore the file, select it and click restore.


So there you have it. It really can be easy to backup your Mac. If your still having trouble though feel free to give us call.

We’d be interested to know how many of you backup your Mac and how you’ve found the process.