I have just picked up my seven month old MacBook Pro today after taking it into Mac Drs yesterday. I’d had issues with it overheating and then most recently it would randomly shut down, and then finally refused to turn back on. I was informed that the once the laptop was analysed and parts ordered it could take the better part of three days not including the repair time. I was kept well informed with both text messages and emails. Given the unit was under warranty there was no fee so I cannot comment on cost. But to have it back in my hands repaired and working within 24 hours I am thrilled to bits.
Took my MBP in for repair expecting the worst (just out of warranty) and was initially given the “we’ll do our best” line along with a promise to have it back within a week. Much to my surprise a phone call less than an hour later with the good news that they had been able to negotiate a warranty extension with Apple due to a non-publicised fault recall and I had my laptop back and working by the end of the following day! Great service and friendly, non pushy sales advice when you have a genuine query.
The Mac Doctors was great. In 24 hours I had a replacement iPod touch. They kept me updated via SMS’s and emails. Parking is behind the shop but can be tricky when Ipswich road is busy.
The Mac Doctors staff are friendly and very knowledgeable. They always had time for me instore and over the phone to answer questions I had about my machine. Always keeping me up to date with how my repair was going and returning calls as promised. My computer went in with a flashing questions mark and I was sooo worried about my pictures of my baby. But they were able to recover them and I still had my computer back within 3 days with a new hard drive with heaps more space for even more photos. And it was back to the way it looked before it crashed on me. The spoke to me about different ways to keep a good back up and I will be back there soon to purchase what they have advised. I don’t want to be tearing my hair out again with baby number 2 on the way. I would recommend using The Mac Doctors to all of my friends and family and anyone else in the Brisbane area. The Mac Doctors are wonderful. Thanks Mac Doctors.